Privacy Policy

Rug Care Shipping Policy

At Rug Care, we understand that purchasing a rug is not just about adding a piece of decor to your space; it's an investment in comfort, style, and quality. We are committed to ensuring that your rug reaches you in perfect condition, and we have established a comprehensive shipping policy to make your shopping experience seamless and worry-free.

Shipping Process

Once you place an order with Rug Care, we immediately begin processing it. Orders are typically processed within 1-2 business days. We offer free standard shipping on all orders within the contiguous United States. If you are located in Alaska, Hawaii, or outside the U.S., additional shipping fees will apply, and delivery times may vary.

We use trusted carriers such as UPS, FedEx, and USPS to ensure that your rug is delivered safely and promptly. Once your order has been processed and shipped, you will receive a confirmation email with a tracking number, allowing you to monitor the progress of your shipment.

Packaging and Handling

Your rug will be carefully rolled and securely packaged to protect it during transit. We take extra precautions to ensure that your rug arrives in pristine condition. The packaging materials we use are designed to prevent damage from moisture, dirt, and handling during transportation.

Estimated Delivery Times

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days (additional fees apply)
  • Overnight Shipping: 1 business day (additional fees apply)

International Shipping

For our international customers, we offer shipping to select countries. Shipping costs and delivery times will vary based on your location. International orders may also be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. Please check with your local customs office for more information on these charges.

Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return policy. You may return your rug within 30 days of delivery for a full refund or exchange, provided the rug is in its original condition. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or an error on our part.

Contact Us

If you have any questions or concerns about your order, please don't hesitate to contact our customer service team. We are here to assist you and ensure that your experience with Rug Care is nothing short of exceptional. Thank you for choosing Rug Care—we look forward to serving you!